rapid product design AT OPTUM
lean ux methods, rapid product ideation
Served as UX designer on the project that successfully launched Good Sleep, an off-the-shelf sleep improvement solution that combines cognitive behavioral sleep therapy with access to Optum sleep coaching specialists.
MAKING PAYMENT PROCESSING DELIGHTFUL AT OPTUM
ux research & testing, information design
Served as UX lead on a project to redefine, streamline, and modernize payment processing and claim reconciliation for 100,000+ healthcare professionals.
BUILDING USER TRUST AT UNITEDHEALTHCARE
ux research, testing, strategy, and design
Served as UX Lead on a 5 million dollar project that revolutionized the provider experience for UnitedHealth Premium, a program helping 300,000+ physicians improve their quality of care.