LEAD PRODUCT DESIGNER - USER INTERFACE, General Motors 

Warren, MI (August 2018 - Present)

• Serve as product design lead on vehicle infotainment features for mobile device connectivity, including Bluetooth, Android Auto, and Apple CarPlay experiences.

• Use voice-of-customer channels such as surveys, clinics, and user interviews to understand how customers want to better connect with their vehicle.

• Lead whiteboarding sessions with engineers, business leaders, and product owners to spur innovations for new products and feature enhancements.

• Conduct user testing using Axure software to validate design concepts and identify customer needs and pain points.

• Champion a user-centered design mentality and thinking across the company.

• Work with partners such as Apple and Google to ensure mobile projected experiences are easy to use and fit seamlessly within the GM experience.

• Create prototypes and interface specifications that define the user experience.

Senior User Experience Designer, UnitedHealth Group 

Southfield, MI (April 2013 - August 2018)

• User Experience Lead on a $5 million dollar project to build a brand new web experience serving 300,000+ of users in the healthcare space.

• Plan and lead collaborative design sessions that bring the business, development, product, and design teams together to synthesize ideas.

• Conduct research to learn how end users interact with our products to identify pain points and develop design solutions catered to them.

• Collaborate with developers and data management throughout each project to ensure the product design maximizes the capabilities of underlying technology and available data.

• Create design specifications, including wireframes, workflow diagrams, site and journey maps and personas that define the features, functionality, and design patterns used within the site.

• Build hi-fidelity prototypes using Axure software to test and validate UI designs.

• Created learning curriculum and lunch and learns for interactive prototyping.

• Ensure project deliverables are of the highest quality, delivered on time, and maintain a consistent look and feel.

• Provide mentorship to junior designers.

• Oversee the planning and execution of user testing to collect user feedback, identify usability issues, and better understand how to optimize the product to ensure the user experience is rock solid.

Senior Information Architect, grand river interactive (now Perficient) 

Ann Arbor, MI (April 2012 - April 2013)

• Led the User Experience team to develop wireframes, prototypes, site-maps, and user-interface specifications to guide the development of client sites.

• Leveraged user-centered design methodologies such as personas, user interviews, and task analysis to ensure the site meets user needs.

• Performed heuristic evaluations for client sites to identify usability issues and provide strategic and cost-effective design solutions to improve the user experience.

Usability Auditor, FORESEE RESULTS

Ann Arbor, MI (January 2010 - April 2012)

• Conducted more than 50 in-depth usability audits of client websites to identify critical usability issues and provide targeted solutions to improve customer satisfaction with the web experience.

• Presented audit findings directly to clients via Powerpoint presentations over WebEx.

• Worked on projects in a variety of industries including retail, healthcare, government, B2B, and non-profit.

University of Michigan School of Information - Ann Arbor, MI

Masters of Science in Information - 2009

Specialization: Human-Computer Interaction

Alma College - Alma, MI

Bachelors of Arts, History - 2005 - (Cum Luade)

Specialization: East Asian Studies - Study Abroad - China - Spring 2005